Manager of Patient Safety and Risk Management
University of Missouri Health Care System
One Hospital Drive
Columbia, MO 65212
Susan D. Scott, PhD, RN, CPPS, is manager of patient safety and risk management at University of Missouri (MU) Health Care System in Columbia, Missouri. She has experience in neonatal intensive care, neonatal-pediatric transport services, pediatric nursing, legal nurse consulting, quality improvement, and patient safety. Dr. Scott's research interests include understanding the unique needs of clinicians in the aftermath of an unexpected clinical event. Her research trajectory relates to the "second victim" phenomenon and attempts to define and develop effective institutional support networks to help meet interdisciplinary professional support needs during this critical period of time. She is the founder and coordinator of MU Health Care's "first of its kind" peer support network, the forYOU Team. Since forYOU Team deployment in 2007, this peer support network has become a model nationally and internationally for health care organizations seeking to develop their own peer support structures. Dr. Scott has authored numerous articles and textbook chapters related to the topics of the second victim and care of the caregiver, as well as presenting her research findings locally, nationally, and internationally.